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About Us
Company Profile
We are Passionate about Plumbing Heating and Cooling
Are you a person that is anxious about calling a Plumber? Or you don’t know who to call. Or better yet how much will it cost me? Who can you trust?
Our technicians are constantly training and learning new disciplines to properly serve our client base and stay ahead of the ever changing plumbing industry.
Homeowners start as customers and turn into clients calling My Dear Watson back to their home year in and year out. At My Dear Watson we stand behind our services for as long as you live in the home. We pride ourselves on doing quality work using time tested materials and equipment ensuring customer satisfaction. If and when problems arise, we take care and follow up in a manner that suits our client needs at that time. When emergencies arise My Dear Watson goes out at nights and weekends.
Our technicians are constantly training and learning new disciplines to properly serve our client base and stay ahead of the ever changing plumbing industry.
Gordon Gauntlett started his first plumbing and heating company in 1987 under the name Master Plumbing and Heating. Gordon sold the company to pursue another business adventure. When all was said and done, in 1997 Gordon started Gauntlett Building Services to incorporate all of his talents in the building business. All was great until the down turn in the economy affected the home renovation market. At this time, Gordon wanted to get back to his roots and start another mechanical based business in plumbing, heating and cooling. In 2009 Gordon created My Dear Watson, a division under GBS. This was something he could build and brand as a destination for homeowners who are looking for a mechanical detective. Since 2006 Gordon has aggressively pursued hands on training and business classes for the service market. My Dear Watson you’ve done it!
| Licenses | Specialties |
|---|---|
| Master License #13308 | Carbon Monoxide Testing |
| EPA Certification #PB5D44001943B8ENO | Oil Burner Service/ Gas Piping |
| Oil Burner Technician Certification #127967 | Air Conditioning |
| National Comfort Institute Carbon Monoxide Certified #C0601806 | Plumbing & Heating |
| NCI Air Balancing Certified #0709519 | Solar Space & Hot Water Heating |
My journey into the Plumbing Industry started by shear accident. I was a recent graduate from Bedford High School in May of 1983 and had been accepted to Wentworth Institute of Technology for their Air craft Mechanics course. It was two-year program which was going to cost me $16,000 dollars.
To help pay for my schooling I was going to need a summer job. I was hanging with friends when a van pulled up across the street. I asked my friend what the name of the gentleman was that got out of the van and what he did for work. My friend mentioned his name was Bob and he was a Plumber. My next question was do you think he is looking for help for the summer?
The following Monday I was heading out on my summer apprentice program as Bob’s helper. I believe that things happen for a reason even if you have a plan. I owned a motorcycle and during the summer I was taking it to a dealership for parts and accessories. It turned out that I knew the manager as one of my substitute teachers in high school. I mentioned that I was accepted to Wentworth for their Air Craft mechanics program and it was at that point that he mentioned he had three technicians in the shop and they all had completed similar programs and couldn’t find a job.
I had already started having second thoughts about going to school because I realized I liked Plumbing as well as I seemed to pick it up really fast.
I left working for Bob in early 1984 for a Master Plumber who I could apply for my apprenticeship and start accounting my hours to apply towards sitting for my Journeyman’s exam. Night school started that winter and I was on my way to becoming a Licensed plumber. It seems as though what prompted me to become a Plumber was money and the economy. Although what kept me in the Industry was that I believed that I was gifted a talent that helps me understand mechanical systems and machines that provide comfort solutions to all that hire me.
30 Years of Experience in Plumbing Heating and Cooling and Thousands of Customers all across Massachusetts and beyond.
Accolades
To enrich People’s lives with products and services through their Plumbing, Heating and cooling Comfort
needs..
Homeowners start as customers and turn into clients calling My Dear Watson back to their home year in and year out. At My Dear Watson we stand behind our services for as long as you live in the home. We pride ourselves on doing quality work using time tested materials and equipment ensuring customer satisfaction. If and when problems arise, we take care and follow up in a manner that suits our client needs at that time. When emergencies arise My Dear Watson goes out at nights and weekends.
We will provide the highest level of Plumbing, heating and cooling services in our industry to the highest extent of our ability.
We will protect the environment as well as the health, safety and comfort of the public and our clients.
We will conduct our individual operations to the highest professional standards.
We will faithfully fulfill all contracts.
We will provide the best possible client service at a fair price.
We will develop through continual study, the highest degree of knowledge in our industry.
We will provide opportunities for training. Employment, career advancement and economic security in a progressive manner to all those who apply themselves.
We will provide an environment that promotes integrity, honesty and team work.
We will provide and open-door policy to encourage input that will better our company.
We will provide proper tools, uniforms and vehicles to present a favorable image in out town and the communities we serve.
As I continue through my 37-year Plumbing Industry journey I have been inspired by the collection of knowledge in producing Plumbing and Heating systems to the building of my business knowledge through Associations, mentors and continuing education. What has inspired me the past 10 years is building a successful service company that will be here long after I’m gone. As well as the chance now to pass on my education to the future of the Industry. It’s almost time for me to take a seat in the office and manage my company by being a positive roll model for all of my future apprentices and Licensed plumbers. From this seat I hope to continue to be a Steward for and of this great Industry we call Plumbing.
Gordon Gauntlett started his first plumbing and heating company in 1987 under the name Master Plumbing and Heating. Gordon sold the company to pursue another business adventure. When all was said and done, in 1997 Gordon started Gauntlett Building Services to incorporate all of his talents in the building business. All was great until the down turn in the economy affected the home renovation market. At this time, Gordon wanted to get back to his roots and start another mechanical based business in plumbing, heating and cooling. In 2009 Gordon created My Dear Watson, a division under GBS. This was something he could build and brand as a destination for homeowners who are looking for a mechanical detective. Since 2006 Gordon has aggressively pursued hands on training and business classes for the service market. My Dear Watson you’ve done it!
Have Queries?
When you hire My Dear Watson Heating & Cooling Services, you can relax with the peace of mind in knowing that you are getting the benefit of nearly 30 years of experience and training along with a strong commitment to total customer satisfaction. Call us today at (978) 251-2994 to start your project today.
People We Work With
