Starting in the early 2000’s I started on my business training phase of my career. I needed to start too understand what it cost me to provide all this experience and training to the Homeowner. I had to figure out how to charge a reasonable rate not only for the Homeowner but a fee that would allow me to stay in business so I could be there for my clients through the years. When I was a young Plumber what was lost on me was the personal relationship that a homeowner has with their plumber. I knew that we all have a personal relationship with the person who cuts our hair or does your nails or even who you bring your dry cleaning too. I didn’t see that I was the same as them. I now honor and cherish each and every relationship I have with my clientele as not just a source of income but a personal relationship that I will always look out for my client’s best interest when it comes to their Comfort needs. Even if this does not directly lead to a financial reward for me. Buy understanding what it cost me to be in business I am being the most responsible to my clients so that through the years I or my company will always be there to help guide them through their Plumbing needs and wants.

What I look to achieve with all that call on me is a personal relationship built on trust in me and in the fact that I will do the right thing by my clientel. This usually leads to having the trust to call on us even when the homeowner is not home. We are given access to their most prized possession their home. This is not taken lightly. We honor the fact that we are trusted in a way that most all others are not. We will do everything on our power to never lose this trust.

It is not uncommon to find us in one of our client’s house during the day when no one is home and they have pets in the house. If it is possible, we will put the dogs out on the leash for a bathroom break and bring them back in before we leave. We try to have a relationship with the pets as well.